Job Description

Job Details

As the Assistant General Manager, with Heirloom Hospitality you will be responsible to collaborate with management team members to effectively lead and direct the daily operations of the restaurant while consistently delivering an exceptional guest and team member experience. You will work in partnership with your team to drive sales, manage costs and effectively grow the business.

The Essentials:

• Must value and support our TEAM!
• Must prioritize our GUESTS!
• Must be willing to learn AND teach.
• Must love to be in the know with all things culinary and beverage.
• Must want to contribute. We don't play on the sidelines.
• Promote Heirloom's culture of going above and beyond.
• Must understand the importance of consistency and care ALWAYS.

We look for people that possess the following knowledge, skills and abilities that are able to explain and demonstrate they can perform the essential functions of the job. This includes, but is not limited to the following:

• 5+ years of hospitality management experience. High Volume & Fine Dining is a plus, but not required if you possess the right attitude.

• Strong local hospitality experience and commitment – you understand the importance of connection within our communities and work to promote and foster it.

• Ability to assist with, hiring, training, scheduling and development to promote growth and retention.

• Ability to work under pressure – asserting initiative, maintaining a sense of urgency both while maintaining composure.

• Ability to connect; resolve conflict, drive engagement, and develop teams.

• Ability to lead and impact a culture of smooth and effective of day-to-day operations by being present on the floor, providing the essential tools needed and guiding your team to delivering an exceptional guest experience.

• Ability to monitor, address and document individual hourly employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment termination.

• Desire to understand and impact financial goals and effectively adjust operations to meet those goals as needed.

• Ability to Innovative: Consistently introduces new ideas and demonstrates original thinking. You are a collaborator on this team of growth.

• Understand the importance of patience, tact, and diplomacy to defuse anger and to collect accurate information to resolve problems.

• Desire to own and hold accountable all company core values and standards of health, safety, emergency management, sanitation & maintenance to deliver on the highest experience possible for our team and our guests.

• Ability to walk, stand, and/or bend continuously to perform essential job function.

Heirloom Hospitality & Who We Are:

A family of thinkers, creators, visionaries, and performers. Since August 2011, when Jeremy Sasson opened his first restaurant, he has made it his life’s work to continue developing successful restaurant concepts, team members and changing the standards of guest expectation on hospitality. The Company is committed to first class service, passion for food and beverage with an emphasis on detailed excellence. This incredibly high standard is meant to be transmitted from concept to concept and from guest to guest, repeatedly. “The best in Hospitality Services” is the end goal of our group.

Our company’s Core Purpose is all about “Cultivating relationships and experiences through the Art of Hospitality”. This is our soul and the one thing that defines us at our core. This is what drives us to be a part of this company. This is the “Why” behind how and what we do.

To be the best we expect the following in our team members:

• BE KIND, BE HAPPY 
• CONSISTENTLY CARE ABOUT THE SMALLEST DETAILS
• OWN IT WITH PRIDE
• WILLINGNESS TO TEACH AND LEARN
• EVERY SECOND COUNTS 

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