Job Description

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states

POSITION SUMMARY:

The Communications Specialist will help gather, distill, and package operational best practices for a range of audiences and work at the intersection of communications and operations, collaborating across teams to drive clarity, consistency, and adoption of new processes.

This role will help to build, maintain, and facilitate an online self-service center that empowers healthcare delivery teams with easy access to tools, resources, and standardized workflows. This platform will serve as a central source of truth for frontline teams and leaders across the organization.

• Create, edit, and distribute clear and engaging communications to support operational initiatives, including email updates, intranet articles, job aids, infographics, and presentations
• Translate technical and operational information into user-friendly content for both frontline and leadership audiences
• Support the roll-out of standardized workflows, policies, and best practices across multiple departments
• Help build and maintain a centralized online self-service center to enable healthcare teams to easily access tools, resources, and operational guidance
• Develop and organize content within the self-service platform to ensure a user-friendly experience and ongoing relevance
• Collaborate with operations and communications teams to ensure consistent messaging and successful adoption of new processes
• Assist in developing FAQs, training materials, and toolkits to support change management efforts
• Gather feedback from end-users and help refine communications for maximum clarity and impact
• Monitor and track communication effectiveness, reporting on key metrics and recommending improvements
• Support other communications initiatives and special projects as assigned

Education & Experience:

• Bachelor’s degree in Communications, English, Business, or a related field.
• 1+ years of work experience in communications, business operations, or a related field.
• Experience contributing to or maintaining knowledge bases, self-service portals, or intranet content, preferred.

Knowledge, Skills & Abilities:

• Exceptional writing, editing, and proofreading skills with strong attention to detail.
• Ability to quickly learn and translate complex operational and technical information.
• Basic understanding of business processes and technology concepts.
• Strong organizational and time management skills.
• Collaborative mindset with the ability to work effectively across functions and teams.
• Proficiency in Microsoft Office Suite; experience with graphic design, content management systems, or intranet platforms a plus.
• Self-starter with a growth mindset and willingness to learn.
• Exposure to process improvement, change management, or project coordination, preferred.

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