Job Description

DESCRIPTION

You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.

Key job responsibilities
- Hire, train, and develop a team of IT professionals.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- Establish and maintain a positive, productive relationship with operational partners and staff.
- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
- Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Develop and maintain policies, procedures, and processes.
- Oversee management of equipment and parts inventory.
- Manage and support recognition and communication programs.
- Travel up to 30%.

BASIC QUALIFICATIONS

- 5+ years of people management experience
- Experience working with operations and business teams to communicate problem impacts and to understand business requirements.
- Experience communicating cross-functionally and across management levels in formal and informal settings
- Ability to stand/walk for 10-12 hours per day
- Willingness to work flexible schedule as necessary
- Bachelor's Degree required
- Project management skills
- Technical expertise in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
- Understanding of core internet technologies DHCP, DNS, mail transport, TCP/IP.

Job Tags

Full time, Flexible hours,

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