Must have 5+ years hands-on experience working in an end-user desktop support role or computer operations environment
Computer and peripheral device troubleshooting proficiency
Applicable knowledge in Windows 10 and later, AD/M365/Exchange/Teams/SharePoint/VPN, Office applications proficiency in Microsoft Office (2019/21 and Office 365)
Experience in the configuration of new desktop computers, laptops, printers, scanners, etc.
Experience in upgrading applications and network hardware and testing software compatibility with existing hardware and software, also management of software application patches on employee and server systems (Windows updates, Adobe, Internet browsers, etc.)
Able to install, uninstall and configure software applications, install hardware such as cables, phones and other equipment
Ability to manage multiple projects, prioritize accordingly and desire to be part of continuous learning environment
Ability to work independently and as part of a team, Participates on interdepartmental teams
Sets priorities and manages time in order to complete IT duties in a timely manner
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