Job Description

Position: Operations Manager, H.I.M.

Department: Health Information Management Operations 

Schedule: Full Time, On-site Boston Medical Center

POSITION SUMMARY:

Provides leadership to and oversees the efficient functioning of the day-to-day operations of the Health Information Management Department, for birth certificate registry activities, release of information, chart completion, provider delinquency, medical record audits, scanning, and data integrity of the patient medical record.  Ensures that processes and procedures are designed to meet state and federal requirements for quality and completeness of documentation, release of information and records retention.  Serves as liaison with internal customers, as well as patients and external customers.

JOB REQUIREMENTS

EDUCATION:

Associate’s Degree or Equivalent Required; Bachelor’s Degree Preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :

Certification as a Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT), or willingness to obtain certification, is preferred.

EXPERIENCE:

Five (5) years of progressively responsible experience in a Health Information Management Department.  Previous managerial experience is required.

KNOWLEDGE AND SKILLS:

• Requires comprehensive knowledge of systems and methods used in clinical data collection at a level generally acquired through completion of a Bachelor’s degree program in Health Information Administration.
• Comprehensive knowledge of Joint Commission standards relative to the Record of Care.
• Comprehensive understanding of all systems, equipment and materials used.
• Comprehensive knowledge of regulatory requirements and the ability to provide documentation of such requirements when needed.
• Analytical ability necessary to develop short and long range plans and objectives within the scope of departmental policies and goals.
• Ability to review patient records.
• Ability to prepare correspondence and statistical and narrative reports.
• Excellent communication skills, verbal and written.
• Ability to work with interdisciplinary groups of all levels including senior leadership.

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Supervises Health Information Representatives, Data Integrity Specialists, and Management Analysts, including interviewing, orientation, training, and preparing evaluations; makes decisions on hiring, firing and disciplining of personnel.                                
• Develops and implements department policies and procedures under the oversight of the HIM Director.
• Oversees the accuracy and timeliness of the chart completion process.  Ensures compliance with Boston Medical Center’s Medical Staff Rules, Regulations and Bylaws as well as external standards involving the Joint Commission, HCFA, Commonwealth of Massachusetts and other regulatory or governmental agencies in order to maintain accreditation, including but not limited to timely submission of delinquency information.
• Monitors chart completion process to assure complete and accurate documentation is present to provide patient records for continuity of patient care, clinical use and to support coding/DRG assignment resulting in appropriate reimbursement to avoid financial loss to the hospital.
• Reviews productivity and quality of staff members’ work, taking appropriate action to correct issues as necessary.
• Oversees/provides in-service training with department employees to assure compliant records.
• Schedules and distributes work in order to ensure a continuous and uninterrupted flow of work.
• Oversees the timely and accurate reporting of birth certificate/registry information to the state, ensuring accuracy and completeness of data captured by departmental computer systems.
• Oversees, generally, the work of the copy service and serves as a resource to them.
• Prepares budget for the department/monitors budget throughout the year.
• Serves as the HIM representative on the Forms Committee and BMC’s Policy & Procedure Committee.  Acts as department liaison for medical record audits.
• Assumes miscellaneous delegated managerial responsibilities and performs other duties as assigned.
• Serves as one of the Custodian of the medical record with the Senior Director of HIM & adheres to all BMC’s RESPECT behavioral standards.

Equal Opportunity Employer/Disabled/Veterans

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