Job Description

Job Summary:

We're seeking a Service Delivery Project Manager to lead the successful rollout of residential and commercial network products and services. In this role, you'll oversee end-to-end project execution—planning through activation—across offerings such as Fixed Wireless, Internet, Voice, Security, UCaaS, MDU, and internal infrastructure builds.

You'll coordinate across sales, field operations, engineering, supply chain, and NOC support to ensure projects are delivered on time, within scope, and at the highest quality. We're looking for someone who brings structure, urgency, and a strong customer focus to every deployment.

Key Responsibilities:

• Manage end-to-end delivery of services for Fixed Wireless, Internet, Voice, Mobile, Security, Cloud, MDU, Internal Project Builds, and UCaaS.
• Oversee customer onboarding to ensure accurate provisioning, timely activation, and reduced time-to-revenue.
• Build and maintain detailed project schedules covering site surveys, engineering, equipment dispatch, and field coordination.
• Track delivery performance, monitor milestones, identify risks, implement mitigation plans, and escalate when needed.
• Provide weekly updates on project status, revenue impact, and escalations to leadership and stakeholders.
• Align project execution with customer expectations in close collaboration with sales and support teams.
• Coordinate across departments to eliminate workflow bottlenecks and ensure timely delivery.
• Act as primary point of escalations and senior sponsor for commercial and residential accounts.
• Maintain SLAs/KPIs compliance and develop customer-facing dashboards and performance scorecards.
• Communicate effectively with customers to address delivery issues and ensure satisfaction.
• Coordinate resources across field operations, engineering, fulfillment, and suppliers to meet delivery targets.
• Identify inefficiencies in delivery workflows and drive continuous improvement initiatives.
• Support the development of SOPs, checklists, and scalable best practices.
• Participate in service strategy discussions to align project delivery with company objectives.

Qualifications:

• Bachelor's degree in Business, IT, Telecommunications, Engineering or related field or comparable Military experience
• 5+ years managing telecom and ISP fixed wireless access service delivery projects for residential and enterprise-grade commercial customers in dense urban environments.
• Strong understanding of Fixed Wireless Access technology and network operations
• Excellent organization, analytical, and time management skills. Adept at adapting to change and mitigating operational risk.
• Strong written and verbal communication skills including customer-facing, and escalation handling skills.
• Proven ability to coordinate quick-paced multi-phase technical projects, and balancing timelines, resources, and cross-functional needs.
• Strong customer-facing communication skills and experience handling escalations with professionalism and composure.
• Familiarity with telecom OSS/BSS systems, provisioning tools, KPIs, and SLA tracking.
• PMP, CCNP/CCIE, ITIL Foundation, or project management certifications is a plus.

Ability to thrive in a dynamic, fast-paced environment

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