Job Description

SERVICE TECHNICIAN II – Willow Springs Apartments, Goleta, CA

ROLE

The Service Technician II is responsible for maximizing the value of the asset for the owner. This includes maintaining and repairing the physical condition of apartment units and the apartment community to ensure quality appearance and operational efficiency according to company standards and performing routine inspections, preventative maintenance, and repairs on plumbing, electrical, HVAC systems, appliances, and other building systems. Addresses tenant maintenance requests, by diagnosing and resolving issues related to plumbing, electrical, or mechanical systems. Effective communication with tenants, property managers, and other team members is essential for efficient operations. Must comply with Fair Housing and other Federal and State laws and adhere to safety codes and company policies.

ESSENTIAL DUTIES AND ESPONSIBILITIES

• Ensure an adequate number of make-ready units are available.
• Responsible for preventative maintenance throughout the community.
• Inspect vacant apartments and create work orders to ensure units are ready for rent within 7-10 days.
• Respond to resident service requests by making informed technical decisions to diagnose and repair HVAC, electrical, plumbing, pool, carpentry, drywall, and appliance issues.
• Diagnose, repair, or replace fixtures, address water leaks, perform electrical inspections, and repair or replace entry and shower doors, cabinets, shelving, gas or electrical appliances, caulking, filters, hardware, locks, screens, windows, curtains, drawers, and more.
• Ensure service work orders accurately document the work performed, with corrective actions aligned to the core principles of electrical, plumbing, mechanical, HVAC, carpentry, painting, drywall, flooring, and appliance systems.
• Provide and uphold the highest standard of customer service.
• Work closely with the Community Manager and staff to deliver exceptional customer service, quality, efficiency, and cost-effective solutions.
• Schedule, communicate, and oversee all vendor activities.
• Participate in the emergency after-hours "On-Call" rotation program as required.
• Obtain bids and negotiate pricing with vendors and contractors when necessary.
• Coordinate schedules and activities for vendors.
• Special projects as assigned.

• Foster strong public relations with residents, co-workers, company staff, and vendors through a positive attitude and building resident trust.
• Consistently maintain a friendly and courteous demeanor with residents and team members.
• Provide training to residents as needed.
• Take responsibility for exceeding expectations with a positive and responsive attitude.
• Monitor, respond to, and communicate the status of service work orders until completion to ensure customer satisfaction.
• Address resident concerns promptly or escalate to a Community Manager within 24 hours.
• Assist in organizing and preparing for community activities and events.
• Ensure the shop is organized and tidy for efficient inventory assessment.
• Manage parts inventory and prepare monthly inventory reports.
• Keep tools, equipment, and workspace organized and in good working condition, requesting replacements as needed.
• Use of various equipment, such as wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, and various types of ladders.
• Use of various machinery, such as pumps, compressors, blowers, electric and hand-powered augers, etc.
• Use of measuring devices, such as voltmeters, ohmmeters, testing meters, PH tests, etc.

POSITION REQUIREMENTS

• High school diploma or trade school certificate required.
• A minimum of five (5) years’ experience.
• Experience using computers and tablets.
• Certificate for Apartment Maintenance Technician (CAMT) a plus.
• Required to always maintain a valid driver’s license.
• Must have a dependable vehicle for transporting tools and equipment.
• If assigned a company vehicle, you must maintain it by washing and cleaning it out weekly and having it serviced according to the schedule provided by the Fleet Manager.
• Intermediate knowledge of maintenance techniques using hand tools and power tools encompassing intermediate level repair of plumbing, electrical, HVAC, finish carpentry, painting, and drywall repair.
• Intermediate-level experience in essential trades, including HVAC, plumbing, electrical, painting, appliance repair, carpentry, and pool maintenance.
• Ability to properly follow safety techniques by adhering to company, community, OSHA, EPA, and internal policies and procedures.
• Capable of easily shifting between tasks with flexibility and adaptability.
• Meet or exceed operational goals on annual performance evaluations and resident surveys.
• Ability to work independently and prioritize effectively in a challenging environment.
• Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty.
• Strong problem-solving skills.
• Provide high-quality customer service whether to the internal or external customer.
• Ability to put people first in all aspects of your position.
• Work with the intent of the betterment of our community.
• Ability to effectively comprehend and interpret policies and procedures in the work environment.
• Ability to collaborate effectively as a team member.
• Ability to exercise good judgment in making decisions.
• Ability to work under pressure and complete tasks within prescribed time frames.
• Ability to manage and develop personnel resources.
• Ability to disseminate information and guidelines clearly to others and check for understanding.
• Excellent interpersonal skills to communicate effectively with a wide range of employees and residents.

• Available to work Monday through Friday, from 8:30 a.m. to 5:30 p.m., and including overtime when needed, however, subject to change based on staffing needs or community needs
• A clean DMV record, proof of vehicle insurance and background check.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations. Ability to create and/or write reports, business correspondence, and/or procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS AND REASONING ABILITY

Ability to calculate figures and perform basic math functions. Ability to interpret various instructions furnished in written, oral or schedule form.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, repetitive wrist movements, talk, hear, walk, and sit. The employee is occasionally required to stoop, kneel, or crouch. The employee may be required to stand for extended periods. The employee may occasionally lift, push, pull, carry and/or move up to 85 pounds. Must be able to climb stairs while maneuvering an appliance dolly. The work environment includes both indoor and outdoor settings, encompassing a range of weather conditions. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

What Towbes Offers

• Competitive wages! This a full-time, non-exempt hourly pay: $21.64 - $31.49
• A rewarding work environment
• Health Insurance: medical, dental, vision, life, and long-term disability
• 401k and liberal company match
• Paid vacation/sick time programs
• Local Coastal Housing Partnership benefits

The Towbes Group is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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